1. We offer a 3-day policy. Unfortunately, we are unable to provide you with a refund or exchange if 3 days have passed since the delivery of your item.
  2. For a damaged, defective, incorrect or expired item, you can request a replacement within 72 hours of delivery:
  • Take clear photos of the damaged item andits packaging.
  • Email them to contactus@foxnutzen.comwithin 3 days of delivery.
  • Our team will arrange a replacement or refund
  1. In case of an incorrect item, you may raise a replacement or return request only if the item is sealed/ unopened/ unused and in original condition.
  2. Cancellation is allowed till the order is dispatched from the warehouse, with a full refund. Hence, no cancellations post-order dispatch. To initiate cancellation of orders, please send a cancellation request email with order ID to: contactus@foxnutzen.com
  3. The refund will be processed back to the source within 7–10 business days.